1. General Terms
Coaching sessions whether private (one-on-one), couple or in group are online or offline educational (informational) meetings between the coach (Anastasiia Mladinska, autonomo) and persons seeking to get coaching services, which could be individuals, couples or legal entities (clients).
Coaching servicies include but not limited to helping clients through partnering with them in a thought-provocing and creative process that inspires them to maximize their personal and professional potential (ICF).
Workshops or on-demand courses and paid downloadable materials are recorded video-, audio-, media- and text-content, offered for clients to learn more about topics of stress management, motivation, lifestyle changes, mindset changes, leadership and so on.
Coaching sessions whether private (one-on-one), couple or in group, as well as all our workshops or on-demand courses and paid downloadable materials should be payed in advance. In advance means at any time before the scheduled start time of the session or before getting access to workshops, on-demand courses or paid downloadable materials.
All coaching sessions start at the time and date previously aggreed between the coach (Anastasiia Mladinska, autonomo) and the client and have the pre-agreed duration (e.g. 60 minutes, 80 minutes etc.) and format (offline meeting in a defined place or online meeting as a videoconference via zoom, googlemeet, skype etc.)
Clients can make a payment via direct bank transfer to the account of the coach or via this website with the help of RedSys.
We are committed to providing quality coaching sessions and online workshops. If for any reason you are not satisfied with our services or are unable to attend, we offer the following refund policies as described in points 2 – 5 below.
2. Refund Eligibility:
Refunds for individual, couple and group coaching sessions are available if you cancel at least 48 hours before the scheduled session. Cancellations made less than 48 hours in advance are not eligible for a refund.
Workshops: Refunds for online workshops are available if you cancel at least 7 days before the workshop start date. No refunds will be issued for cancellations made less than 7 days in advance.
On-demand courses and paid downloadable materials are normally not eligeble for refund if not stated otherwise in the terms for the exact course/material.
The coach can cancel a coaching session at least 24 hours before or as soon as receives an inquiry for a coaching session from a client with no explanation. If the coaching session cancelled by the coach was prepaid by a client he will get a full refund for the cancelled session.
3. Rescheduling:
You may reschedule a private or couple coaching session up to 24 hours before the scheduled time without any penalties. If rescheduling requests are made less than 24 hours before the session, no refund will be issued (or you will receive a 50% refund in case of force majeure, e.g., if you or a family member is hospitalized or involved in a car accident).
The coach may rescedule a private or couple coaching session up to 24 hours before the scheduled time without any penalties. If rescheduling requests are made less than 24 hours before the session, the client has the right to pay for the next session with the coach with a discount that the client believes covers for his inconvenience for the late resceduling (this discount may vary from 1% to 70% of the price for the coaching session).
Group coaching sessions can be rescheduled up to 48 hours only upon agreement with all the members of the group and the coach with no penalties. If rescheduling requests are made less than 48 hours before the session, no refund will be issued (or you will receive a 50% refund in case of force majeure, e.g., if you or a family member is hospitalized or involved in a car accident).
On-demand courses and paid downloadable materials are normally can`t be rescedulled.
4. Online Workshops and group coaching sessions:
If you are unable to attend a workshop or group coaching session, you may request to transfer your registration payment to a future session of the same workshop, subject to availability. Requests must be made at least 48 hours before the workshop start date. If rescheduling requests are made less than 48 hours before the scheduled time of the workshop or a group coaching session, no refund will be issued (or you will receive a 50% refund in case of force majeure, e.g., if you or a family member is hospitalized or involved in a car accident).
5. Non-Attendance Coaching Sessions and Workshops:
If you do not attend your scheduled session without prior notice of at least 24 hours before the scheduled time for private and couple coaching sessions and 48 hours for group coaching sessions and workshops, no refund will be issued.
6. Technical Issues
If you experience technical difficulties that prevent you from accessing the online coaching session or workshop, please contact us immediately. We will work with you to reschedule the session or offer a refund, depending on the circumstances.
7. Payment Processing
All refunds will be processed back to the original method of payment used during the purchase (RedSys or bank transference). Refunds typically take between 5-10 business days to appear in your account, depending on your bank.
8. Contact Information
For any questions regarding our purchase&refund policy or to request a refund, please contact us at: + 34 621 099 517 (whatsapp) or via email: [email protected]